1. Introduction
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At Sangam video, operated by atomx sangam , we strive to ensure our customers are satisfied with our offerings. This Cancellation and Refund Policy outlines the terms under which purchases may be cancelled and refunds may be processed.
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2. Cancellations
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2.1. Before Delivery: If you wish to cancel your purchase before you’ve received access to the course content, please contact us immediately. We will process the cancellation and you will receive a full refund.
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2.2. After Delivery: Once you’ve received access to the course content, cancellations will be treated as refund requests and will follow the terms outlined in the refund section below.
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3. Refunds
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3.1. We offer a 7-day money-back guarantee on all our courses. If you’re not satisfied with a course, you can request a full refund within 7 days from the date of purchase.
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3.2. How to Request a Refund: To request a refund, contact our customer support at atomxteam1137@gmail.com with your purchase details and reason for the refund request. Refunds will be processed through the original method of payment.
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3.3. Refund Processing Time: Once the refund has been approved, it may take up to 5-7 days to process and appear in your account. This duration may vary based on payment methods and banks involved.
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3.4. Refunds After 7 Days: Refund requests made after the 7-day period will be evaluated on a case-by-case basis. We reserve the right to decline any such requests if the 7-day period has lapsed.
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3.5. Partial Refunds: In rare circumstances, such as if part of a course bundle is accessed or if there are technical issues from our side, we may offer a partial refund.
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Return / Refund Policy :
You need to Contact us via Call/ WhatsApp at Our Helpline Number +91 9534378833Â or mail us at atomxteam1137@gmail.com or create a Return Request from Order History (Preferred) to raise a Refund/Replacement of Product/Order within 3 Days from the Delivery Date.
In case you received Incorrect Product:-
- We’ll arrange a Reverse Pickup of the Product and provide a Replacement once the shipment gets returned. Reverse Pickup only be done if the Product is in sealed condition.
- If the Wrong Product is Shipped Back/ Any Item is missing then the return request will be hold until correct/all missing items is returned back.
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4. Exceptional Circumstances
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4.1. In case atomx_sangam has to cancel a course offering or if there’s a significant issue or misrepresentation in the course content, users will be notified, and a full or partial refund will be processed accordingly.
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4.2. If there are technical issues preventing access to the course and we’re unable to resolve them in a reasonable timeframe, users may be eligible for a full refund.
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5. Changes to this Policy
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5.1. atomx_sangam reserve the right to modify this Cancellation and Refund Policy at its discretion.
5.2. Any changes will be effective immediately upon posting, and the date of the most recent revisions will appear at the top of this page.
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6. Contact Us
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For questions, refund requests, or any other inquiries:
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Email: atomxteam1137@gmail.com
Phone: +91 6317962566
Address: Uma Complex, A.P Colony Road, Opposite Gaya Collage Road Gaya,Bihar
